Fitbit app frozen downloading on android

At least I'd get help when I need it! I've emailed twice and no one has bothered to contact me back to help me. I've also contacted them via FB. Someone needs to stop sitting on their thumbs and resolve this issue immediately as no one has time for this nonsense. I have asimilar problem. I updated yeaterday and now the app is frozen. It just shows a blue line and the words 'All done'. It hasn't connected with anything since Very irritating! Same problem. Now wont sync. Cant even use!.

I logged onto fitbit dashboard on pc and it flags up that I need to update the software to be able to use. Turn your phone off and then back on again. I did that this morning after my app said "all Done" and it started working. Finally got my fitbit Charge HR to "find" my phone via bluetooth, then it synced again and I was able to install the update onto it with no problem.

Per advice on another website, I plugged the fitbit into my computer, pressed the side button for about 15 seconds until model appeared then disappeared , unplugged it, then turned on my phone's fitbit ap and it worked just find.

What a relief! Here is a link to the article I found. I've had exactly the same problem as everyone else - tried to do an update this morning and now the tracker won't sync with the app! PaulParish77 qsplace welcome to the forums guys! It's great having you around. The cache is in the same place the screenshot shows, you just need to scroll down.

Community : Platform : Android App : App will not download. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Thanks for the details shared, I appreciate your time and feedback. Have you checked our Discussions board? There you can share your story , find some fitness tips , recipes and more!

Give it a look! Same thing happened to me this week after an update. I went through all the things you did too. Finally had to uninstall then reinstall the app. Welcome to the Fitbit Community, Beachgirl9. Thank you for joining the thread and sharing your solution to the same issue you experienced. I appreciate your time and efforts to help other users. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. To do so on a computer, head to this link , log into your Fitbit account and try updating your firmware. Once your device has been re-connected, tap Update. Potential solutions: First, make sure you have a silent alarm set on your Fitbit device. To do this, open the Fitbit app, choose your account photo , select your Fitbit device, then choose Silent Alarm. You should feel a vibration. Fitbit Sense: Swipe over on the screen and select Timer on the Sense.

Tap Stopwatch and then tap the Play icon. The watch should vibrate. Connecting the device to the charging cable and plugging it in should make the watch vibrate too.

Fitbit Versa 3: The steps are similar on the Versa 3. Swipe over and select Timer, tap Stopwatch, and then tap the Play icon. Plugging in the tracker to charge should work as well. Your tracker should vibrate. Fitbit Versa 2: On your Versa 2, swipe over and select the Timer option. Tap Stopwatch, then tap the Play icon. Fitbit Versa: On your Versa, swipe over and select the Timer option.

Fitbit Ionic: From the main clock face, press and hold the button on the left side. Your tracker should vibrate twice. Alternatively, you can swipe over to the Timer screen, tap it, then tap the play icon. Press the button on the charging cable to check vibration. Fitbit Blaze: Swipe over to the Timer screen, then tap it.

Tap Stopwatch , then tap the play icon. Fitbit Alta: Clip your Alta to the charging cable, and make sure the cable is plugged into a USB port on your computer. Fitbit Charge 2: Clip your Charge 2 to the charging cable, and make sure the cable is plugged into a USB port on your computer. Your tracker should vibrate when you connect the cable. Fitbit Flex 2: Plug your charging cable into the USB port on your computer, then remove the tracker from the wristband. Press the tracker into the charging cable.

Fitbit Flex: Tap below the row of lights on your Flex device. You should feel your tracker vibrate and enter sleep mode. Fitbit Surge: Plug your Surge into the charging cable, and make sure the cable is plugged into a USB port on your computer. Fitbit One: Clip your One into the charging cable, and make sure the cable is plugged into a USB port on your computer.

In addition, products ordered in November and December may be returned through January 31 of the following year, or 45 days whichever is longer. Fitbit also offers a one-year limited warranty to the original purchaser of the product, guaranteeing that the Fitbit product is free from defects in materials and workmanship under normal use.

Press the button three times slowly, with about one second in between each press. Your Luxe should restart.